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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nickeya Williams

June 4, 2025

5  out of  5
rating by Nickeya Williams
"Kyle was very helpful setting me up with a new policy!!! Great customer service!!!"
We responded:
"Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Kyle was able to assist you in setting up your new policy and that you found our customer service to be great. Your satisfaction is our top priority, and we appreciate your kind words. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We're here to help! -Beth"
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Antoine Wilson

June 4, 2025

5  out of  5
rating by Antoine Wilson
"I just wanted too say I appreciate Kyle Richardson great customer service and communication skills. I was in and out with a great policy.."
We responded:
"Thank you for taking the time to share your experience! We're delighted to hear that Kyle provided you with exceptional customer service and effective communication. It's wonderful to know that you found the perfect policy and had a smooth experience. We appreciate your feedback and look forward to assisting you again in the future! -Beth"
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Yanely Abreu

June 4, 2025

5  out of  5
rating by Yanely Abreu
"I'm very happy and satisfied with the service that Stacy gave me. Thank you Stacy."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Stacy. She always goes above and beyond to ensure our customers are satisfied, and your feedback truly means a lot to us. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again! -Beth"
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Mike P

May 29, 2025

5  out of  5
rating by Mike P
"I had an incredible experience working with Stacy as my insurance broker. From our very first conversation, she was professional, knowledgeable, and genuinely committed to finding the best coverage for my needs. She took the time to explain all my options clearly, answered every question with patience, and never once made me feel rushed or pressured. Stacy not only helped me find a great policy at a competitive price but also made the whole process smooth and stress-free. It's rare to find someone who combines expertise with such a caring, personal touch. I highly recommend Stacy to anyone looking for an insurance broker who truly has your best interests at heart!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Stacy! We are thrilled to hear that she was able to provide you with the professional and personalized service that we strive for all our clients. Stacy’s commitment to understanding her clients' needs and guiding them through the insurance process is truly commendable, and it's fantastic to know that you felt supported and well-informed every step of the way. We are proud to have her on our team and appreciate your kind words about her expertise and caring approach. Your recommendation means the world to us, and we look forward to continuing to provide exceptional service to you and others in the future. If you have any more questions or need assistance down the line, please don’t hesitate to reach out! -Beth"
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Beka Chkhartishvili

May 29, 2025

5  out of  5
rating by Beka Chkhartishvili
"After speaking with so many insurance companies feeling like I was hitting a wall, Stacy came along and made the process so easy for me. Very professional, no hiccups in her work, and she took the time to listen to my situation in order to take the best course of action. The way I see it, I had a wonderful conversation for a couple of minutes and ended up walking away with a great quote. Thank you Stacy!"
We responded:
"Thank you so much for taking the time to share your positive experience with Stacy! We’re thrilled to hear that she was able to simplify the insurance process for you and provide you with a quote that met your needs. Stacy is truly dedicated to her clients, and it’s wonderful to know that her professionalism and attentive listening made such a difference in your experience. Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever have more questions or need further assistance, please don’t hesitate to reach out. Thank you once again for your kind words! -Beth"
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E M

May 28, 2025

5  out of  5
rating by E M
"Professional, courteous service and advice offered by Michelle Henes who helped with setting up my new car insurance policy after recently moving to PA. Thank you Michelle, great job."
We responded:
"Thank you so much for your kind words! We're delighted to hear that Michelle Henes provided you with professional and courteous service while assisting you with your new car insurance policy. Moving to a new state can be challenging, and we're glad Michelle was able to make the process easier for you. Your appreciation means a lot to us, and we will be sure to share your feedback with Michelle. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! -Beth"
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Crystal Garden Mount Pocono

May 28, 2025

5  out of  5
rating by Crystal Garden Mount Pocono
"Stacy was absolutely amazing! She helped me with car insurance and so much more. Her professionalism, knowledge, and kindness made the whole process smooth and stress-free. I highly recommend State Farm in the Mount Pocono area—especially if you’re looking for support with car, life insurance, and beyond. Truly a helpful and reliable team!"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that Stacy provided you with amazing service while assisting you with your car insurance and more. Her professionalism, knowledge, and kindness are truly valued, and we're glad she was able to make the process smooth and stress-free for you. We greatly appreciate your recommendation of our State Farm team in the Mount Pocono area. Your trust in us for your insurance needs means a lot, and we are always here to provide support for car, life insurance, and beyond. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! -Beth"
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Nadia Neary

May 27, 2025

5  out of  5
rating by Nadia Neary
"Had such a wonderful experience working with Michele Henes to insure my apartment building. She made sure to get every detail the first time so that everything was properly insured and made the process as seamless as possible. It is nice to work with a company that genuinely understands and cares! Will recommend her to others!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Michele Henes! We're thrilled to hear that she provided you with exceptional service and ensured that your apartment building was properly insured. We pride ourselves on understanding our clients' needs and making the insurance process as seamless as possible. Your recommendation means a lot to us, and we appreciate your trust in Michele and our team. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! -Beth"
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cheyenne swimpson

May 23, 2025

5  out of  5
rating by cheyenne swimpson
"Kyle Richardson took his time to help me set up a new policy. He was very polite and answered all my questions. I highly recommend. Thank you for all your help !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kyle was able to assist you in setting up your new policy and that you found him polite and helpful. Providing excellent customer service is our top priority, and it's always rewarding to know that our team is making a positive impact. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any more questions or need assistance, please don’t hesitate to reach out! -Beth"
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Albert Mui

May 21, 2025

5  out of  5
rating by Albert Mui
"Beth is very thorough and upfront on policy requirements."
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you found Beth's approach to be thorough and transparent regarding our policy requirements. Our team strives to provide clear and comprehensive information to ensure all our clients feel informed and confident in their decisions. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! -Beth"
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Gabriele Daigle

May 21, 2025

1  out of  5
rating by Gabriele Daigle
"We have been with State Farm Insurance since 2016. Never once have I ever been called to say “Hey Thank You For Being A Loyal Customer” I recently looked through my new policy with State Farm in Mt. Pocono,Pa. I spoke to Dominik to ask a simple question. I wanted to know why my car insurance went up and he said he would call me back by end of day or at the latest the next day. He never returned my call so I called again. I was told he was on the phone and was then given to Stacey. I have spoken to Stacey several times on the phone andat their office in Mt. Pocono. I was told that they were very busy that day. Well they should be thankful and stop complaining. I was told that there was nothing they could do for me. I met with her a couple of years ago at the Mt .Pocono Office to go over our policy. My home was valued over $700k and was told that if we wanted to lower the value my policy would have to be re-written. She only wants to upsell and offer more products. I was called a few months ago by Stacey and was asked if we needed Life Insurance. I don’t know what kind of customer service that is. She needs to get more training and put her customers first. It’s not always about the almighty dollar. This is the first review that I have ever written… We will find an insurance company that cares. Thank you…."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and appreciate your loyalty as a customer since 2016. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Unfortunately, Dominic was out sick, which is why he was unable to return your call as promised. We understand how important timely communication is, and we regret any frustration this may have caused. We appreciate your comments about the service you received from Stacey. We will address your concerns with her to ensure that our team is prioritizing customer care and providing the support our clients deserve. Your feedback is invaluable as we work to improve our services. We genuinely care about our customers and want to ensure that your experience reflects that. If you would be willing, we would love the opportunity to discuss your concerns further and find a resolution that meets your needs. Thank you again for your input, and we hope to regain your trust. -Beth Moloughney"
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worldsover666

May 21, 2025

5  out of  5
rating by worldsover666
"Best car insurance in mount pocono Michelle was very helpful and has great customer service. Will stay with them for a long time."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Michelle and our team. Providing excellent customer service is our top priority, and it's wonderful to know that you feel supported. We're grateful to have you as a customer and look forward to serving you for many years to come! If you ever need anything, don’t hesitate to reach out. -Beth"
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Jhoan Tavarez

May 20, 2025

5  out of  5
rating by Jhoan Tavarez
"This was my first experience with State Farm customer service, and I was genuinely impressed. From the moment we got in contact, kyle Richardson was professional, courteous, and really took the time to walk me through everything I needed to know. I appreciated how clearly he explained my options and answered all my questions without rushing. It made a potentially stressful situation much easier to handle. Great first impression—looking forward to working with the amazing team they have in this branch"
We responded:
"Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Kyle Richardson provided you with exceptional service during your first interaction with State Farm. Our team strives to make every customer feel supported and informed, and it’s wonderful to know that Kyle was able to ease your concerns and guide you through the process. Your feedback means a lot to us, and we’re delighted to have made a positive first impression. We look forward to continuing to work with you and assisting you with all your insurance needs in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. -Beth"
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Angelica Gonzalez

May 20, 2025

5  out of  5
rating by Angelica Gonzalez
"I recently worked with Stacy, to secure property insurance for two properties, and I couldn’t be more impressed. Not only did she help me save a substantial amount of money, but she also made the entire process feel seamless from start to finish. Stacy was incredibly patient, took the time to answer all my questions thoroughly, and handled everything with the utmost professionalism. I’ll be strongly recommending her to all my friends!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Stacy was able to assist you in securing property insurance for your properties. She truly embodies the professionalism and dedication we strive for, and it’s wonderful to know that her patience and thoroughness made the process seamless for you. Your recommendation means the world to us, and we’re grateful for your trust in Stacy. If you or your friends have any more questions or need further assistance in the future, please don’t hesitate to reach out. Thank you once again for your feedback! -Beth"
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Justin Rey

May 13, 2025

5  out of  5
rating by Justin Rey
"Kyle was great thank you for your service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We strive to create a positive experience for our customers, and your feedback means a lot to us. If you need anything else in the future, please don't hesitate to reach out. Thanks again for choosing us! -Beth"
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Mari Catania

May 7, 2025

5  out of  5
rating by Mari Catania
"Stacey was very helpful and professional. She made the process of insuring my new home easy. I highly recommend her!"
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stacey was able to assist you with insuring your new home and that you found the process easy and professional. Your recommendation means a lot to us, and we’re glad you had a positive experience. If you need any further assistance in the future, don’t hesitate to reach out. Welcome to your new home! -Beth"
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Vitaly Burshteyn

May 1, 2025

5  out of  5
rating by Vitaly Burshteyn
""Working with Stacy was a great experience—she made everything feel seamless from start to finish. I’d definitely recommend her to others!""
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Stacy. She truly goes above and beyond to ensure everything runs smoothly for her clients. We appreciate your recommendation and look forward to assisting you again in the future!"
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George Grafal

April 30, 2025

5  out of  5
rating by George Grafal
"She was great. She answer every question I ask. State Farm great saving's."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Stacy was able to assist you and answer all your questions. At State Farm, we strive to provide excellent service and great savings for our customers. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback! - Beth"
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Frankie Mercado

April 30, 2025

5  out of  5
rating by Frankie Mercado
"Attentive to your needs. Professionalism top notch!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found our team attentive and our professionalism to be top-notch. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! -Beth"
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Nadia Erdynieva

April 30, 2025

5  out of  5
rating by Nadia Erdynieva
"Great service. Good communication. Stacy helped me with my homeowner's policy. Highly recommended."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Stacy. Providing excellent service and clear communication is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your recommendation and look forward to assisting you with any future needs! -Beth"
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Akaano Thomas

April 24, 2025

5  out of  5
rating by Akaano Thomas
"I called to add a vehicle to my policy and Michele was just amazing to talk to. She was extremely helpful and had me finished within minutes. State Farm is super professional and would recommend to anyone."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Michele provided you with exceptional service while adding a vehicle to your policy. Our team strives to deliver professionalism and efficiency, and it's wonderful to know that we met those standards for you. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future! -Beth"
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Sanaa Sbiyou

April 24, 2025

5  out of  5
rating by Sanaa Sbiyou
"I had wonderfull experience with the agent Mr.kyle. very satisfied with quick policy activation."
We responded:
"Thank you so much for your kind words! We are thrilled to hear about your wonderful experience with Kyle. Our team strives to provide quick and efficient service, and it's great to know that you were satisfied with the policy activation process. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don’t hesitate to reach out! -Beth"
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Josh Vizcaino

April 22, 2025

5  out of  5
rating by Josh Vizcaino
"Overall great experience working with Kyle very professional and always listens to detail and you can very much say he loves his job very patient and returns your call always he is a pleasure to work with and much love to Kyle and the rest of the Mount Pocono branch"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Kyle and the Mount Pocono branch! We are thrilled to hear that Kyle's professionalism, attention to detail, and dedication made such a positive impact on your experience. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to Kyle and the entire team. We strive to provide excellent service, and it’s rewarding to know that we met your expectations. Thank you again for your feedback, and we look forward to serving you in the future!"
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poconoboss

April 15, 2025

5  out of  5
rating by poconoboss
"I had a very satisfactory experience with Stacy. She contacted my soon after filling out my online application. She walked me through the whole process of insuring my home and my vehicles with ease. She was thorough and made sure I was well informed about all aspects of my policies and suggested riders that were excellent additions to my policy. The whole process was seamless, easy and quick. She promptly emailed me all my documentation and information necessary. She was polite, professional and I would recommend her to anybody who needs insurance."
We responded:
"Thank you so much for your kinds words about Stacy and our office. I am pleased everything worked out so smoothly for you . If you need anything we are a phone call away -Beth "
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Charmaine Dunbar

April 9, 2025

5  out of  5
rating by Charmaine Dunbar
"Stacey was Very Fast Friendly and Reliable in her Job Performance"
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stacey provided you with fast, friendly, and reliable service. She is truly an asset to our team, and your kind words will certainly be shared with her. We appreciate your feedback and look forward to serving you again in the future! -Beth"